The Alpha Engineering (TAE) is involved with the service and maintenance of its own supplied equipments and solutions. Basically it happens in two ways, on call basis, and contract basis. On Call method allows the customers to call TAE’s After Market Care (AMC) people to provide service and maintenance when it requires, and are charged for the completion of that particular job. We provide service and maintenance on 24/7 basis. Expert engineers and technicians are just a call away from our valued customers to respond to their complaints and act promptly. For Contracted Services, customers have to sign formal agreements with TAE for a certain period of time with specified terms and conditions of service and maintenance. Service and Maintenance Contracts may include schedule maintenance, unscheduled maintenance, health-check and troubleshooting. During the contracted period, TAE people will visit customer’s facility as per the agreed schedule and provide service and maintenance. It is divided into two categories.
a. LTSA (Long Termed Service Agreement): Under LTSA customers are contracted for long term services which may include spare parts also. It gives the customers comfort in keeping the price of parts and services valid for several years.
b. STSA (Short Termed Service Agreement): STSA facilitates customers to take the benefits of taking discounted price on services and spares for a reasonable short period of time.
Maintenance and instant service covering any kind of lapse in workmanship or manufacturing defects are guaranteed for a period of 24/18/12 months from the date of supply or from the date of energizing the equipment whichever is earlier. The Alpha Engineering also assures after sales service and spares after the warranty period throughout the life of the equipment with a nominal charge. However the warranty shall not nr valid for any unauthorized use, repair or any form of tempering.